If you are looking for connecting with a MyRent agent for customer support, click in the following link: https://dogmasystems.screenconnect.com.
Using the Virtual Pos integration allow to do not save the card data in the system,
the transaction will be saved in MyRent™ – BUT – the card data will be managed by Ingenico (which has all the security protocol inside it in case of theft);
By the tokenization I can:
Ingenico will return us an Alias pan: a code that can be used later to make charges, pre-authorizations, reversals or subsequent operations such as the payment of fines and/or damages after 90 days.
The Virtual Pos can be managed from the Pay tab and from the Amt & Cash tab when closing a contract:
instead of entering the credit card data, we will use the Virtual Pos button:
(in the mandatory field Pay always enter VIRTUAL POS from the drop-down menu to ensure that the First Note comes out correctly)
in the screen, I will perform the following steps:
I enter the amount in the TRANSACTION DATA section (in case of a monthly rental, I will find it already entered)
If I have the customer in front of me, I can initiate the payment in different ways:
The deposit request can be sent in the following ways:
if this message Payment Done appears, it will mean that it has been successful:
I then click on Update and reload the rental page, I will see the transaction just charged in the sections:
I select it and from tab Amt & Cash
I click Charge to cash out while if I click on Cancel Aut instead I can cancel a pre-authorization.
I have to ask a customer for a security deposit of €500, the customer comes back and there are €150 to be collected and therefore I only have to give him back €350, how I manage this situation:
on Debit Amount I enter €150 and MyRent will automatically unlock the €350 difference. The timing for when the €350 will be returned to the customer card varies by the bank.
click Initiate Deposit:
clicco Avvio Addebito and from the pop-up I choose:
→ the transaction is updated showing the amount charged
→ THE PAYMENT HAS BEEN ACCEPTED message is showing up
To make sure that the collections made with the Virtual POS have been correctly recorded, the best thing for the Administration is to check the Ingenico portal:
Operations <View Transactions <View List
from there I can set the dates and see all the operations that have been made and the related reconciliations.
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